Return Authorization must be requested within 2 days of the order's delivery date. We only accept returns of unworn, unwashed, undamaged and unused items with their original and SVMoscow tags. Footwear & accessories must be returned in its original boxes. Soles of footwear must be in perfect condition and must not be damaged in any way.
We do not accept returns for jewelry, underwear, swimwear and perfume.
We will not accept returned items that do not follow the terms and conditions of the return policy. Such items will be returned to the sender at his/her own cost.
The balance will be refunded to your credit card within 10 business days of the reception of the item at our warehouse.
Please, contact us at first by email or phone prior to shipping the items, if you want to authorize a return. After shipping the return please send us the tracking number, as we are not responsible for delayed or lost packages.
Please, note that all merchandise may only be returned at customer’s expense.