Return policy

Return Authorization must be requested within 2 days of the order's delivery date. Items must be returned unworn, unwashed, undamaged and unused with their original and SVMoscow tags. Footwear & accessories must be returned in the original boxes. Soles of footwear must be in perfect condition and must not be marked in any way.

We do not accept returns for jewelry, underwear, swimwear and parfume.

We will not accept returned items that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at their own cost.

The balance will be refunded to your credit card within 10 business days of the reception of the item at our warehouse.

Please, contact us at first by email or phone, if you want to return items. The cost of returning paid by the customer. After shipping returns you should send us a tracking number, as we are not responsible for delayed or lost packages.

Attention! Fee of the express company will be made for the customer account.

All returns should be marked as "Return". If not there could be additional custom fees which will be payed by customer.

Address for returns:
121069, Russian Federation, Moscow
Malaya Molchanovka str., bldg.6
Phone: +7 (495) 545-88-28