Should you need to return your purchase, you have 7 days from receiving your order to arrange your return, book your collection and have your items sent back to us.
Please follow the steps below to return your purchase.
- Contact us via email to request a return.
- You will then receive a DHL airway bill and an invoice to ship it with.
- Book a courier pickup.
We only accept returns of unworn, unwashed, undamaged and unused items with their original and SVMoscow tags. Footwear & accessories must be returned in its original boxes. Soles of footwear must be in perfect condition and must not be damaged in any way.
We do not accept returns for underwear, swimwear, hosiery and socks.
We will not accept returned items that do not follow the terms and conditions of the return policy. Such items will be returned to the sender at his/her own cost.
The balance will be refunded to your credit card within 10 business days of the reception of the item at our warehouse. We will deduct $50 for the return expenses.