Shipment
All orders over $399 — Delivered for free
All orders below $399 — Delivered for for $40/€40/£40 delivery fee

All orders are shipped worldwide with DHL.

We ship the merchandise only after the payment is confirmed.

Once we book the pick up by the delivery service, you will receive an email with the tracking number and direct link to monitor the shipment status.

Delivery between 9am-5pm, Monday to Friday.

Placing your order before 12 p.m. (GMT+3) on business days ensures that it will be shipped the same day with DHL Express.

Delivery times vary depending on the destination country but most shipments take 1-3 days to deliver.
You will receive shipping notifications from DHL Express once your order has been shipped.
DHL Express On-Demand Delivery (ODD) gives you maximum flexibility and greater control over delivery process.

DHL Express On-Demand Delivery makes it easy for you to track your shipment status via notifications sent by e-mail or SMS providing you with the updates on expected delivery date/time. Should it fail to fit into your schedule, On-Demand Delivery lets you manage your shipments and decide how, where and when it is most convenient for you to have your order delivered.

SVMOSCOW express shipping option provided by DHL Express implies access to On-Demand Delivery which means you can manage your shipment once you get shipment confirmation e-mail and choose one of the many available options:

Schedule Your Delivery allows you to select a new delivery date and/or time window.
Alternate Address helps you to request delivery to a different address, work or family.
Signature Release authorizes DHL to leave the shipment without a signature in a specific place on a specific date at your address.
Leave with Neighbor allows you to nominate a neighbor, receptionist or guard to receive the shipment on your behalf.
Collect from Service Point requests collection at a DHL Service Point.
Vacation Hold requests a new delivery date up to 30 calendar days following the originally scheduled date with DHL Express safekeeping your package.
DHL ODD provides full control over your shipments and ensures a safe, secure and timely delivery of your order.

Flexible, convenient and right the first time!

Should you like to cancel your order when the parcel has already been shipped (according to the tracking), we may only issue a refund after the shipment has arrived back to the store. In this case, the shipping fee is not a subject to refund.

Please call us for immediate answers to questions regarding orders and shipping.
+7 495 215-53-51 info@svmoscow.ru
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